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Customer Success Intern

As a Customer Success Intern, you will learn how to keep customers successful by supporting clinics and helping patients with payment questions, with a senior teammate always backing you up. You'll join the Customer Success team, mentored directly by the CS lead, so you're never alone on sensitive issues. This role is a great fit for someone who isn't afraid of a confused or frustrated customer and stays calm while asking for help when needed, who is here to learn fast without needing prior experience, who likes to experiment with new approaches to see what works, and who has a bias to action even when the playbook isn't fully finished. Over the course of the internship, you will build customer-success fundamentals and professional communication skills, work with dashboards and account data, learn payment and BNPL basics (Klarna, Afterpay, PayPal) and how deposits work, and get exposure to Notion and Stripe.

Customer SuccessDominican RepublicInternship

Locations

Santo Domingo DOMINICAN REPUBLIC

What you'll do

  • Help check how clinic accounts are performing using dashboards, and flag anything that looks low.
  • Help clinic teams use the Heva platform day to day.
  • Learn to answer patient payment questions (BNPL options and limits, deposits) — supervised, escalating anything sensitive to a senior CS. (Note: Heva does not offer Affirm — never promise it.)
  • Keep clear notes and follow up on open items.

What we're looking for

  • What we're looking for:
  • Currently studying or a recent grad.
  • Patient, empathetic, and organized.
  • Comfortable with data and genuinely likes helping people.
  • Bonus points:
  • Any support/service experience, or an interest in fintech or healthcare.
  • The basics (all Heva interns):
  • Currently studying or a recent grad, any field — attitude over degree or GPA.
  • No professional experience required — we teach the tools (Notion CRM, dialer, dashboards).
  • Fluent Spanish; conversational-to-fluent English.
  • School-friendly: part-time hours, flexible around class schedule.
  • Reliable internet and a quiet space for calls (remote / hybrid).
  • How we'll measure it:
  • How responsive and reliable your follow-up is.
  • Accounts you help move in the right direction.
  • Screening signal:
  • Green flag: Explains something confusing calmly and asks before promising anything.
  • Red flag: Guesses at answers or lets follow-ups slip.