Find your spot.

Santo Domingo DOMINICAN REPUBLIC

• Serve as the main point of contact for onboarded providers, building strong and trusted relationships.
• Proactively monitor provider activity and adoption of the heva platform to ensure full utilization and satisfaction.
• Provide training, resources, and support to help providers leverage all features of the platform effectively.
• Troubleshoot provider issues, coordinating with internal teams to resolve them quickly.
• Gather and relay feedback from providers to inform product improvements.
• Track provider health metrics and intervene when usage or satisfaction declines.
• Assist interested patients in navigating the heva process, ensuring a smooth and supportive experience.
• Maintain accurate records of all provider and patient interactions in our CRM system.
• Collaborate closely with sales, product, and operations teams to ensure a seamless provider and patient experience.

• Bachelor’s degree in Business, Communications, Healthcare Administration, or a related field.
• Professional proficiency in both English and Spanish (written and spoken).
• Experience in a customer success, account management, or client-facing support role, preferably in SaaS, healthcare, or medical services.
• Strong interpersonal, relationship-building, and communication skills.
• Ability to explain technical concepts to non-technical users.
• Proficiency with Google Workspace (Docs, Sheets, Slides, etc.).
• Highly organized, with the ability to manage multiple priorities and accounts simultaneously.
• Empathetic and patient-focused, with a commitment to delivering an excellent customer experience.

New York City USA

• Partner with the CEO to define product strategy, roadmap, priorities, and high-conviction bets.
• Own product initiatives end-to-end, from customer discovery and prototyping to launch and iteration.
• Work directly with healthcare providers and patients to understand problems and identify opportunities.
• Collaborate hands-on with engineering, AI, and design to deliver intuitive, high-quality experiences.
• Design AI-native workflows that increase autonomy, reduce manual operations, and consolidate fragmented tools.
• Translate complex healthcare workflows into elegant, scalable product systems.
• Define product success metrics across activation, conversion, retention, automation, and business outcomes.
• Establish heva's product principles, discovery practices, and execution processes.
• Build and eventually lead the product organization, recruiting and developing product managers and designers as we scale.

• 5+ years of product experience, ideally beginning in product design and evolving into product strategy or leadership.
• Experience as a Product Designer, Design Lead, Product Manager, Founding PM, or similar role.
• Excited to be the first product hire at a fast-growing startup and build the product function from scratch.
• A builder before a manager, comfortable prototyping, making decisions, and shipping alongside engineers and designers.
• Exceptional product taste, UX intuition, and systems thinking.
• Proven experience taking products from ambiguous problems to shipped solutions and measurable outcomes.
• Experience with workflow-heavy SaaS, marketplaces, fintech, healthcare, or AI-native products.
• Familiarity with LLMs, AI agents, conversational UX, and automation.
• Strong customer discovery instincts, analytical judgment, and business acumen.
• Comfortable working with Figma, AI-assisted prototyping tools, and technical teams.
• High ownership, execution speed, and comfort operating in ambiguity.
• Ambition to grow into broader product leadership and build a world-class team.
• Healthcare or international market experience is a plus.
• Spanish fluency is a plus.
• Fintech Experience is a plus

Medellín COLOMBIA

• Identify and engage potential clients (doctors and clinics).
• Develop and maintain strong relationships with doctors, understanding their needs and presenting tailored solutions.
• Demonstrate the features and benefits of heva’s software to prospective clients.
• Achieve sales targets by effectively managing a pipeline of opportunities.
• Collaborate with internal teams to ensure successful client onboarding and support.
• Provide market and customer feedback to assist in the continuous improvement of heva’s software offerings.
• Regularly report on sales performance and customer insights to management.

• Bachelor’s degree in Business, Marketing, or a related field.
• Professional proficiency in both English and Spanish (written and spoken).
• Experience in selling to doctors, with a strong understanding of the medical industry.
• Experience in selling software products or SaaS solutions.
• Proficiency with Google Workspace (Docs, Sheets, Slides, etc.).
• Strong interpersonal and communication skills.

Medellín COLOMBIA

• Serve as the main point of contact for onboarded providers, building strong and trusted relationships.
• Proactively monitor provider activity and adoption of the heva platform to ensure full utilization and satisfaction.
• Provide training, resources, and support to help providers leverage all features of the platform effectively.
• Troubleshoot provider issues, coordinating with internal teams to resolve them quickly.
• Gather and relay feedback from providers to inform product improvements.
• Track provider health metrics and intervene when usage or satisfaction declines.
• Assist interested patients in navigating the heva process, ensuring a smooth and supportive experience.
• Maintain accurate records of all provider and patient interactions in our CRM system.
• Collaborate closely with sales, product, and operations teams to ensure a seamless provider and patient experience.

• Bachelor’s degree in Business, Communications, Healthcare Administration, or a related field.
• Professional proficiency in both English and Spanish (written and spoken).
• Experience in a customer success, account management, or client-facing support role, preferably in SaaS, healthcare, or medical services.
• Strong interpersonal, relationship-building, and communication skills.
• Ability to explain technical concepts to non-technical users.
• Proficiency with Google Workspace (Docs, Sheets, Slides, etc.).
• Highly organized, with the ability to manage multiple priorities and accounts simultaneously.
• Empathetic and patient-focused, with a commitment to delivering an excellent customer experience.

Anywhere

• Your application and resume are added to our candidate pool.
• Our team reviews the pool whenever a new role opens that could be a fit.
• If there's a match, we'll reach out directly to start a conversation.
• If not right away, your application stays on file so we can revisit it as heva grows.

• Genuine interest in heva and our mission to build a cross-border healthcare platform.
• Relevant experience or education in any of our core areas: sales, marketing, customer success, product, engineering, or operations.
• Comfortable with the fact that timing isn't guaranteed — we'll reach out if and when a fitting role opens.
• Professional proficiency in English; Spanish fluency is a plus given our patient and clinic base.

Bogota COLOMBIA

• Identify and engage potential clients (doctors and clinics).
• Develop and maintain strong relationships with doctors, understanding their needs and presenting tailored solutions.
• Demonstrate the features and benefits of heva’s software to prospective clients.
• Achieve sales targets by effectively managing a pipeline of opportunities.
• Collaborate with internal teams to ensure successful client onboarding and support.
• Provide market and customer feedback to assist in the continuous improvement of heva’s software offerings.
• Regularly report on sales performance and customer insights to management.

• Must be willing to relocate to Medellin
• Bachelor’s degree in Business, Marketing, or a related field.
• Professional proficiency in both English and Spanish (written and spoken).
• Experience in selling to doctors, with a strong understanding of the medical industry.
• Experience in selling software products or SaaS solutions.
• Proficiency with Google Workspace (Docs, Sheets, Slides, etc.).
• Strong interpersonal and communication skills.

São Paulo BRAZIL

• Serve as the main point of contact for onboarded providers, building strong and trusted relationships.
• Proactively monitor provider activity and adoption of the heva platform to ensure full utilization and satisfaction.
• Provide training, resources, and support to help providers leverage all features of the platform effectively.
• Troubleshoot provider issues, coordinating with internal teams to resolve them quickly.
• Gather and relay feedback from providers to inform product improvements.
• Track provider health metrics and intervene when usage or satisfaction declines.
• Assist interested patients in navigating the heva process, ensuring a smooth and supportive experience.
• Maintain accurate records of all provider and patient interactions in our CRM system.
• Collaborate closely with sales, product, and operations teams to ensure a seamless provider and patient experience.

• Bachelor’s degree in Business, Communications, Healthcare Administration, or a related field.
• Professional proficiency in Portuguese, Spanish, and English (written and spoken). Trilingual heavily preferred.
• Experience in a customer success, account management, or client-facing support role, preferably in SaaS, healthcare, or medical services.
• Strong interpersonal, relationship-building, and communication skills.
• Ability to explain technical concepts to non-technical users.
• Proficiency with Google Workspace (Docs, Sheets, Slides, etc.).
• Highly organized, with the ability to manage multiple priorities and accounts simultaneously.
• Empathetic and patient-focused, with a commitment to delivering an excellent customer experience.

INDIA

• Own the test strategy, defining what is tested at the unit, API, integration, and end-to-end levels and where each check runs in CI.
• Build and maintain API and web end-to-end automation suites and run them in CI as release gates.
• Test iOS and Android applications across devices and OS versions, including release builds.
• Own release readiness by defining acceptance criteria, running risk-based regression and exploratory testing, and providing QA sign-off with clear blockers and remaining risks.
• Test authentication, role-based permissions, and data isolation across patients and practices.
• Maintain repeatable test data using synthetic or appropriately de-identified records.
• Build scenario and regression suites for patient-facing AI agents, covering multi-turn conversations, tool actions, factual accuracy, human handoffs, and unsafe responses.
• Verify the resulting system state after AI agent actions and maintain evaluation datasets with AI engineers.
• Test payment, refund, and payout flows for correctness, idempotency, partial failures, and concurrent requests.
• Test messaging, voice, and third-party webhook integrations, including retries, delays, duplicate and out-of-order events, and partial failures.
• Write reproducible bug reports with logs and data evidence, and track escape rate and root causes.
• Own the QA process, including ticket handoff and acceptance, and define testability criteria in the definition of done.
• Coach engineers on writing testable code and designing effective tests.

• 5+ years of experience in QA or test engineering, including 2+ years owning test strategy for a product end to end.
• Proven experience designing, implementing, and maintaining API and end-to-end automation suites using tools such as Playwright or Cypress.
• Hands-on experience testing iOS and Android applications, including device and OS-version coverage and release builds.
• Ability to write and review maintainable test code in at least one of TypeScript, Python, or Go.
• Strong SQL skills for verifying data in the database beyond UI checks.
• Experience integrating test suites into CI/CD pipelines and fixing flaky tests.
• Experience testing REST APIs, webhooks, and asynchronous, event-driven flows.
• Strong skills in risk-based test design and exploratory testing.
• Ability to investigate and isolate defects across the UI, API, logs, and database.
• Experience handling sensitive data safely in test environments.
• Clear written English for defect reports, test plans, and release communication.
• Experience testing LLM or chatbot products, including evaluation datasets, LLM-as-judge, and prompt regression, is a strong plus.
• Healthcare software experience and familiarity with HIPAA are a plus.
• Payments testing experience, including refunds, disputes, and reconciliation, is a plus.
• Mobile test automation experience with Appium, Maestro, XCUITest, or Espresso is a plus.
• Experience testing messaging channels is a plus.
• Performance and load testing experience is a plus.
• Experience using AI coding agents to write and maintain tests is a plus.
• Spanish proficiency is a plus.

Mexico City MEXICO · Santo Domingo DOMINICAN REPUBLIC

• Contribute to the design strategy to align with heva's product vision and business goals.
• Help develop and maintain a UX framework that ensures seamless and intuitive user interactions.
• Prototype the user interface, focusing on usability, accessibility, and visual appeal.
• Conduct user research and usability testing to gather feedback and iterate on designs.
• Collaborate with cross-functional teams (product, engineering, and sales) to ensure design consistency and feasibility.
• Create design documentation, user flows, wireframes, and high-fidelity mockups.
• Stay up-to-date with industry trends, best practices, and emerging technologies to continuously improve the product design.

• 5+ years of experience in UX/UI design, with a strong portfolio demonstrating design and prototyping skills.
• Experience working with design systems.
• Proficiency in design tools such as Figma
• Strong understanding of UX principles and methodologies, including user research, personas, and usability testing.
• Ability to prototype designs and create interactive mockups.
• Excellent communication skills with the ability to clearly articulate design decisions to both technical and non-technical stakeholders.
• Experience working in agile environments and collaborating with product managers and engineers.
• Familiarity with healthcare software or patient acquisition platforms is a plus.

Medellín COLOMBIA

• Work active chats in real time — monitor live patient conversations across WhatsApp and in-platform channels, and flag high-intent patients the moment they surface. No hot lead sits waiting.
• Own the patient from first contact to paid booking, running the full closure sequence yourself — you're accountable for the outcome, not one reply in a thread.
• Run multi-touchpoint cadences, moving patients from interest to commitment across chat, voice, and follow-up. No lead goes cold on your watch.
• Command pricing and financing — present cost and payment options with total fluency across Stripe, Apple Pay, ACH, direct bank transfer, and BNPL (Klarna, Afterpay, PayPal). For high-ticket procedures, financing is often what unlocks the close.
• Handle objections around cost, timing, trust, travel logistics, and procedure hesitation, adapting on the fly.
• Secure the payment moment — the close isn't a verbal yes, it's a completed payment and confirmed booking.
• Coordinate clean handoffs, transitioning the patient to the account manager or clinic once payment is secured, without dropping the ball.
• Provide customer support as needed, answering patient questions, resolving booking, payment, or travel issues, and routing clinical or technical requests to the right team.
• Keep the pipeline honest by logging every touch in the CRM (Notion) — accurate, real-time pipeline hygiene is non-negotiable.

• Proven closing experience in a consultative, high-ticket, or medical/dental/travel sales environment — with numbers to back it up.
• Fluency selling over chat and messaging (WhatsApp especially); comfortable closing without ever being on a call.
• Bilingual English + Spanish, strong written and spoken.
• Total comfort discussing money and presenting financing options.
• Self-directed, target-driven, and steady in a fast, high-volume pipeline.
• Comfortable switching between closing and customer support, with a patient, service-minded approach.
• CRM discipline.
• Experience in medical tourism, elective procedures, or healthcare sales is a plus.
• Customer support or patient services experience is a plus.
• Experience with BNPL or financing-led selling is a plus.
• Familiarity with cross-border U.S.–LATAM patient dynamics is a plus.
• Experience using Notion as a CRM is a plus.
• Success in this role is measured by chat-to-paid-booking conversion rate, speed to first response on active chats, and touchpoint cadence adherence so no lead is abandoned.
• You'll also be measured on paid booking volume, payment collection, and CRM accuracy and pipeline hygiene.