Find your spot.

Mexico City MEXICO · Santo Domingo DOMINICAN REPUBLIC

• Develop, produce, and publish content across Instagram, TikTok, and YouTube (reels, shorts, stories, posts).
• Manage the social media calendar to ensure consistent, high-quality output aligned with heva's brand voice.
• Plan, launch, and optimize paid campaigns using Meta Business Suite and Ads Manager.
• Support SEM/SEO initiatives, including keyword strategy, on-page optimization, and campaign tracking.
• Track, analyze, and report campaign performance; use insights to refine creative and targeting.
• Assist in planning and executing marketing events, including logistics, vendor coordination, and on-site support.
• Stay current on social media trends and platform algorithm changes.
• Foster engagement with doctors, patients, and communities through active social presence.
• Collaborate with leadership and cross-functional teams to align marketing initiatives with company goals.

• Bachelor's degree.
• 2+ years of experience in social media management and content creation.
• Hands-on experience with Meta Business Suite/Ads Manager and performance marketing.
• Working knowledge of SEM/SEO fundamentals.
• Proficiency with video editing and design tools (e.g., Figma, CapCut, Canva, Adobe Creative Suite).
• Data-driven mindset: able to interpret analytics and optimize campaigns.
• Professional proficiency in both English and Spanish (written and spoken).
• Highly creative, detail-oriented, and eager to thrive in a fast-paced startup environment.
• Experience in healthcare or medical tourism preferred.
• Experience planning or coordinating events is a plus.
• Familiarity with Notion and Claude; experience with Meta Business Suite and Ads Manager required. Experience with AI Media Generation tools is a plus.
• Comfort appearing on camera or collaborating with influencers and creators.

Tijuana MEXICO

• Identify and engage potential clients (doctors and clinics).
• Develop and maintain strong relationships with doctors, understanding their needs and presenting tailored solutions.
• Demonstrate the features and benefits of heva’s software to prospective clients.
• Achieve sales targets by effectively managing a pipeline of opportunities.
• Collaborate with internal teams to ensure successful client onboarding and support.
• Provide market and customer feedback to assist in the continuous improvement of heva’s software offerings.
• Regularly report on sales performance and customer insights to management.

• Bachelor’s degree in Business, Marketing, or a related field.
• Professional proficiency in both English and Spanish (written and spoken).
• Experience in selling to doctors, with a strong understanding of the medical industry.
• Experience in selling software products or SaaS solutions.
• Proficiency with Google Workspace (Docs, Sheets, Slides, etc.).
• Strong interpersonal and communication skills.

Bengaluru INDIA

• Develop and maintain high-performance backend services using Golang (Gin) and PostgreSQL.
• Design and optimize RESTful and GraphQL APIs powering front-end and AI-driven features.
• Integrate payment systems (e.g., Stripe) ensuring secure, reliable, and compliant transactions.
• Leverage Redis for caching, rate limiting, and distributed task management.
• Architect and maintain microservice-based systems with strong observability and fault tolerance.
• Collaborate with AI engineers to deploy and serve machine learning models efficiently.
• Implement secure authentication and RBAC using JWT/OAuth2 and best security practices.
• Drive code quality, mentorship, and engineering excellence, including reviews and documentation.

• 5+ years of backend development experience with a strong command of Golang (Gin) and PostgreSQL.
• Proven expertise in schema design, query optimization, and indexing strategies for large-scale databases.
• Proficiency in RESTful and GraphQL API architecture for scalable, modular backend systems.
• Hands-on experience with Redis, message queues (Kafka, NATS, or RabbitMQ), and distributed systems.
• Deep knowledge of cloud infrastructure and DevOps using Docker, Kubernetes, and CI/CD pipelines (Terraform, Cloud Build, etc.).
• Experience building microservice architectures, including inter-service communication and API gateways.
• Skilled in secure payment integrations, webhook validation, and financial transaction flows.
• Strong understanding of authentication and data protection using JWT, OAuth2, and encryption standards.
• Adept at debugging, profiling, and performance tuning Go services in production environments.
• Excellent collaboration, communication, and ownership mindset, with a focus on reliability and results.

New York City USA

• Define and own heva’s product vision, strategy, roadmap, and execution priorities aligned with company growth objectives.
• Lead end-to-end product development across AI workflows, patient experiences, provider operations, payments, and platform infrastructure.
• Drive product discovery through direct observation of provider workflows, patient interactions, and operational pain points.
• Partner closely with engineering and AI teams to shape conversational systems, automation workflows, AI interaction models, and intelligent product behavior.
• Collaborate deeply with design—or directly contribute to design thinking—to ensure exceptional product quality and usability.
• Translate fragmented operational workflows into elegant, scalable product systems.
• Own product prioritization, experimentation, release planning, and iteration cycles.
• Build intuitive workflows across mobile, conversational, operational, and payment experiences.
• Define trust-sensitive AI experiences where automation and human escalation must work seamlessly.
• Build strong alignment between product, engineering, design, operations, and executive leadership.
• Define and monitor product KPIs including activation, conversion, retention, automation efficiency, and GMV-related metrics.
• Recruit and scale the product organization over time, including product managers, product designers, and embedded product roles.
• Help define heva’s product principles, design standards, and long-term product culture.

• 8+ years of product experience, with a significant foundation in product design.
• Previous background as a Product Designer, Senior Product Designer, Staff Designer, Design Lead, or equivalent.
• Proven evolution into product leadership, product strategy, or product management roles.
• Exceptional product taste and strong UX intuition.
• Proven track record of shipping successful digital products from concept to scale.
• Strong experience designing and building workflow-heavy SaaS, healthcare, marketplace, fintech, or AI-native products.
• Deep understanding of user-centered product development and customer discovery.
• Strong systems thinking with the ability to simplify complex operational problems into elegant product solutions.
• Familiarity with AI-native product concepts including LLM workflows, conversational UX, agentic systems, automation, and trust/escalation patterns.
• Experience working closely with engineering teams on product architecture and implementation decisions.
• Comfortable using design tools and participating meaningfully in design critique and product experience decisions.
• Strong analytical and business judgment.
• Excellent communication and leadership skills.
• Comfortable operating in ambiguity with high ownership and execution speed.
• Experience in healthcare or international operational businesses is a strong plus.
• Spanish fluency is a strong plus.

Medellín COLOMBIA

• Identify and engage potential clients (doctors and clinics).
• Develop and maintain strong relationships with doctors, understanding their needs and presenting tailored solutions.
• Demonstrate the features and benefits of heva’s software to prospective clients.
• Achieve sales targets by effectively managing a pipeline of opportunities.
• Collaborate with internal teams to ensure successful client onboarding and support.
• Provide market and customer feedback to assist in the continuous improvement of heva’s software offerings.
• Regularly report on sales performance and customer insights to management.

• Bachelor’s degree in Business, Marketing, or a related field.
• Professional proficiency in both English and Spanish (written and spoken).
• Experience in selling to doctors, with a strong understanding of the medical industry.
• Experience in selling software products or SaaS solutions.
• Proficiency with Google Workspace (Docs, Sheets, Slides, etc.).
• Strong interpersonal and communication skills.

Mexico City MEXICO

• Lead the design strategy to align with heva's product vision and business goals.
• Develop a comprehensive UX framework that ensures seamless and intuitive user interactions.
• Prototype the user interface, focusing on usability, accessibility, and visual appeal.
• Conduct user research and usability testing to gather feedback and iterate on designs.
• Collaborate with cross-functional teams (product, engineering, and sales) to ensure design consistency and feasibility.
• Create design documentation, user flows, wireframes, and high-fidelity mockups.
• Stay up-to-date with industry trends, best practices, and emerging technologies to continuously improve the product design.

• 5+ years of experience in UX/UI design, with a strong portfolio demonstrating design strategy and prototyping skills.
• Experience in building and implementing design systems.
• Proficiency in design tools such as Figma
• Strong understanding of UX principles and methodologies, including user research, personas, and usability testing.
• Ability to prototype designs and create interactive mockups.
• Excellent communication skills with the ability to clearly articulate design decisions to both technical and non-technical stakeholders.
• Experience working in agile environments and collaborating with product managers and engineers.
• Familiarity with healthcare software or patient acquisition platforms is a plus.

Anywhere

• Your application and resume are added to our candidate pool.
• Our team reviews the pool whenever a new role opens that could be a fit.
• If there's a match, we'll reach out directly to start a conversation.
• If not right away, your application stays on file so we can revisit it as heva grows.

• Genuine interest in heva and our mission to build a cross-border healthcare platform.
• Relevant experience or education in any of our core areas: sales, marketing, customer success, product, engineering, or operations.
• Comfortable with the fact that timing isn't guaranteed — we'll reach out if and when a fitting role opens.
• Professional proficiency in English; Spanish fluency is a plus given our patient and clinic base.

Santo Domingo DOMINICAN REPUBLIC

• Work active chats in real time — monitor live patient conversations across WhatsApp and in-platform channels, and flag high-intent patients the moment they surface. No hot lead sits waiting.
• Own the patient from first contact to paid booking, running the full closure sequence yourself — you're accountable for the outcome, not one reply in a thread.
• Run multi-touchpoint cadences, moving patients from interest to commitment across chat, voice, and follow-up. No lead goes cold on your watch.
• Command pricing and financing — present cost and payment options with total fluency across Stripe, Apple Pay, ACH, direct bank transfer, and BNPL (Klarna, Afterpay, PayPal). For high-ticket procedures, financing is often what unlocks the close.
• Handle objections around cost, timing, trust, travel logistics, and procedure hesitation, adapting on the fly.
• Secure the payment moment — the close isn't a verbal yes, it's a completed payment and confirmed booking.
• Coordinate clean handoffs, transitioning the patient to the account manager or clinic once payment is secured, without dropping the ball.
• Keep the pipeline honest by logging every touch in the CRM (Notion) — accurate, real-time pipeline hygiene is non-negotiable.

• Proven closing experience in a consultative, high-ticket, or medical/dental/travel sales environment — with numbers to back it up.
• Fluency selling over chat and messaging (WhatsApp especially); comfortable closing without ever being on a call.
• Bilingual English + Spanish, strong written and spoken.
• Total comfort discussing money and presenting financing options.
• Self-directed, target-driven, and steady in a fast, high-volume pipeline.
• CRM discipline.
• Nice to have:
• Medical tourism, elective procedure, or healthcare sales experience.
• Experience with BNPL / financing-led selling.
• Familiarity with cross-border U.S.–LATAM patient dynamics.
• Notion CRM experience.
• What we'll measure:
• Chat-to-paid-booking conversion rate.
• Speed to first response on active chats.
• Touchpoint cadence adherence (no lead abandoned).
• Paid booking volume / payment collection.
• CRM accuracy and pipeline hygiene.

Mexico City MEXICO

• Cold-call clinics and doctors in target markets, prequalifying each prospect on fit — the right vertical (plastics, bariatrics, dental, or IVF), international-patient appetite, patient volume, decision-maker access, and tech readiness — and book discovery or demo calls for the Account Management team.
• Respond quickly to inbound leads from campaigns, the website, Instagram, WhatsApp, and referrals, qualify them, and get them booked.
• Disposition every call and log it to the Notion CRM in real time, keeping the pipeline clean and up to date.
• Hit daily activity targets and weekly booked-meeting quotas, and protect show rate through confirmations and reminders.
• Bring proven outbound or dialer calling experience with a track record of successfully setting appointments.
• Maintain a strong phone presence, staying resilient and high-activity through rejection and high call volume.
• Practice strong CRM discipline with clean, consistent call-disposition habits.
• Bring healthcare, medical-tourism, or B2B SaaS calling experience, which is a plus.
• Bring fluency with Apollo.io or similar prospecting tools, which is a plus.

• Rejection-proof phone presence — cold dials, gatekeepers, and hang-ups don't rattle you, and you pick up the next call without hesitation.
• Coachable and quick to learn — you take feedback without ego and get to competence quickly in an early-stage, fast-moving environment.
• You treat scripts, flows, and tactics as testable, proposing variants, measuring results, and iterating on what wins instead of guessing.
• Comfortable with ambiguity and incomplete playbooks — biased to action, shipping, learning, and improving rather than waiting for perfect instructions.
• Bilingual in English and Spanish, business-fluent in both directions, for U.S. patients and LATAM clinics.
• Comfortable working across WhatsApp, Instagram, web, email, and phone as everyday channels.
• Understands heva as a full cross-border healthcare operating system (AI chat, U.S. patient financing, CRM, deposits, intake, pre/post-op) rather than a chatbot or CRM tool.
• What we'll measure:
• Dials per day and connect rate.
• Qualified appointments set per week.
• Show rate and appointment-to-opportunity conversion — quality, not just volume.

Monterrey MEXICO

• Identify and engage potential clients (doctors and clinics).
• Develop and maintain strong relationships with doctors, understanding their needs and presenting tailored solutions.
• Demonstrate the features and benefits of heva’s software to prospective clients.
• Achieve sales targets by effectively managing a pipeline of opportunities.
• Collaborate with internal teams to ensure successful client onboarding and support.
• Provide market and customer feedback to assist in the continuous improvement of heva’s software offerings.
• Regularly report on sales performance and customer insights to management.

• Bachelor’s degree in Business, Marketing, or a related field.
• Professional proficiency in both English and Portuguese (written and spoken).
• Experience in selling to doctors, with a strong understanding of the medical industry.
• Experience in selling software products or SaaS solutions.
• Proficiency with Google Workspace (Docs, Sheets, Slides, etc.).
• Strong interpersonal and communication skills.

Bogota COLOMBIA

• Identify and engage potential clients (doctors and clinics).
• Develop and maintain strong relationships with doctors, understanding their needs and presenting tailored solutions.
• Demonstrate the features and benefits of heva’s software to prospective clients.
• Achieve sales targets by effectively managing a pipeline of opportunities.
• Collaborate with internal teams to ensure successful client onboarding and support.
• Provide market and customer feedback to assist in the continuous improvement of heva’s software offerings.
• Regularly report on sales performance and customer insights to management.

• Must be willing to relocate to Medellin
• Bachelor’s degree in Business, Marketing, or a related field.
• Professional proficiency in both English and Spanish (written and spoken).
• Experience in selling to doctors, with a strong understanding of the medical industry.
• Experience in selling software products or SaaS solutions.
• Proficiency with Google Workspace (Docs, Sheets, Slides, etc.).
• Strong interpersonal and communication skills.

Mexico City MEXICO · New York City USA

• Define and implement heva's marketing strategy and growth priorities in alignment with company objectives.
• Lead full-funnel demand generation across SEM, SEO, paid social, organic social, content, influencer, and OOH channels.
• Build and manage a data-driven marketing engine, optimizing spend against CAC, conversion, and ROAS.
• Design and execute content and influencer strategies that build trust and drive acquisition.
• Partner with sales and operations to align demand generation with pipeline and revenue goals.
• Partner with product to translate customer and market insight into positioning and campaigns.
• Test, measure, and scale growth experiments across the funnel with rigor and speed.
• Recruit, build, and scale the marketing team over time.
• Help define heva's marketing principles and long-term marketing culture.

• Has 4+ years of marketing experience.
• Brings SEM and SEO experience.
• Has social media and paid social experience.
• Has content marketing experience.
• Has influencer marketing experience.
• Is highly analytical, with a strong command of marketing data and performance metrics.
• Is fluent in both English and Spanish.
• Has growth startup experience or strategic consulting experience.
• Nice to have:
• Has out-of-home (OOH) marketing experience.
• Has both B2C and B2B marketing experience.
• Has experience marketing in both the US and LatAm markets.
• Has SaaS experience.
• Has growth hacking experience.
• Has cross-border experience, ideally within healthtech or fintech.
• Has some experience or familiarity with AI.