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Santo Domingo DOMINICAN REPUBLIC

• Help check how clinic accounts are performing using dashboards, and flag anything that looks low.
• Help clinic teams use the Heva platform day to day.
• Learn to answer patient payment questions (BNPL options and limits, deposits) — supervised, escalating anything sensitive to a senior CS. (Note: Heva does not offer Affirm — never promise it.)
• Keep clear notes and follow up on open items.

• What we're looking for:
• Currently studying or a recent grad.
• Patient, empathetic, and organized.
• Comfortable with data and genuinely likes helping people.
• Bonus points:
• Any support/service experience, or an interest in fintech or healthcare.
• The basics (all Heva interns):
• Currently studying or a recent grad, any field — attitude over degree or GPA.
• No professional experience required — we teach the tools (Notion CRM, dialer, dashboards).
• Fluent Spanish; conversational-to-fluent English.
• School-friendly: part-time hours, flexible around class schedule.
• Reliable internet and a quiet space for calls (remote / hybrid).
• How we'll measure it:
• How responsive and reliable your follow-up is.
• Accounts you help move in the right direction.
• Screening signal:
• Green flag: Explains something confusing calmly and asks before promising anything.
• Red flag: Guesses at answers or lets follow-ups slip.

Santo Domingo DOMINICAN REPUBLIC

• Shadow AMs on calls, then gradually take your own soft-sales and onboarding conversations.
• Walk new clinics through onboarding steps using the playbook (FAQ, guide, checklist).
• Follow up with clinics consistently and keep the pipeline updated.
• Keep CRM records clean and complete.

• What we're looking for:
• Currently studying or a recent grad.
• Friendly, persistent, and organized.
• Comfortable following up in Spanish and English.
• Bonus points:
• Any sales/customer-facing experience, or an interest in startups and healthtech.
• The basics (all Heva interns):
• Currently studying or a recent grad, any field — attitude over degree or GPA.
• No professional experience required — we teach the tools (Notion CRM, dialer, dashboards).
• Fluent Spanish; conversational-to-fluent English.
• School-friendly: part-time hours, flexible around class schedule.
• Reliable internet and a quiet space for calls (remote / hybrid).
• How we'll measure it:
• How consistent your follow-up is.
• Clinics you help onboard and keep active.
• Screening signal:
• Green flag: Follows up without being reminded.
• Red flag: Starts strong, then goes quiet.

Santo Domingo DOMINICAN REPUBLIC

• Make calls on a dialer to clinics and doctors, use a script to introduce Heva, and book meetings for the team.
• Respond quickly to inbound leads and ask the right questions to qualify them.
• Log every call in the Notion CRM.
• Confirm and remind booked meetings so people actually show up.

• What we're looking for:
• Currently studying or a recent grad.
• Energetic, not shy on the phone, handles rejection well.
• Clear, confident speaker in Spanish and English.
• Bonus points:
• Any customer-facing experience (retail, call center, promotions) and a competitive streak.
• The basics (all Heva interns):
• Currently studying or a recent grad, any field — attitude over degree or GPA.
• No professional experience required — we teach the tools (Notion CRM, dialer, dashboards).
• Fluent Spanish; conversational-to-fluent English.
• School-friendly: part-time hours, flexible around class schedule.
• Reliable internet and a quiet space for calls (remote / hybrid).
• How we'll measure it:
• Dials per day and meetings booked, with lots of coaching.
• Show rate on the meetings you set.
• Screening signal:
• Green flag: Dials the next number the second the last call ends.
• Red flag: Avoids the phone and waits only for easy, warm leads.

Santo Domingo DOMINICAN REPUBLIC

• Follow test checklists across the AI chat/voice agent, patient pages, and payment flows, and flag anything that looks off.
• Learn to write clear bug reports with step-by-step instructions to reproduce.
• Re-test fixes and help run release checks.
• Test flows in both English and Spanish.

• What we're looking for:
• Currently studying or a recent grad (CS/engineering a plus, not required).
• Detail-obsessed, patient, and curious.
• Comfortable spending the day on a computer.
• Bonus points:
• Any coding exposure, curiosity about AI, or a habit of tinkering with / breaking apps for fun.
• The basics (all Heva interns):
• Currently studying or a recent grad, any field — attitude over degree or GPA.
• No professional experience required — we teach the tools (Notion CRM, dialer, dashboards).
• Fluent Spanish; conversational-to-fluent English.
• School-friendly: part-time hours, flexible around class schedule.
• Reliable internet and a quiet space for calls (remote / hybrid).
• How we'll measure it:
• Bugs you catch before release.
• Clarity of your bug reports.
• How much more independent you get over the internship.
• Screening signal:
• Green flag: Notices the small inconsistency everyone else scrolled past.
• Red flag: Rushes the checklist and marks everything "works fine."

Santo Domingo DOMINICAN REPUBLIC

• Create branding materials and content — video editing, graphic design in Figma, and script writing.
• Be creative: generate new communication ideas and propose engaging, shareable content.
• Talk to vendors and coordinate logistics — gifts, materials, printers, brand-material suppliers — and put together budgets.
• Work extensively with AI tools to make the work more scalable and faster.

• What we're looking for:
• Currently studying or a recent grad.
• Creative and data-driven, with an aesthetic eye and an attention to detail.
• Resourceful — you find a way to make something great out of very little.
• Bonus points:
• A portfolio, personal brand, or social account you've grown yourself, or hands-on experience with Figma, video editing, or AI creative tools.
• The basics (all Heva interns):
• Currently studying or a recent grad, any field — attitude over degree or GPA.
• No professional experience required — we teach the tools (Notion CRM, dialer, dashboards).
• Fluent Spanish; conversational-to-fluent English.
• School-friendly: part-time hours, flexible around class schedule.
• Reliable internet and a quiet space for calls (remote / hybrid).
• How we'll measure it:
• How much you ship, and how fast, without sacrificing quality.
• How resourceful and original your content is, even with limited budget.
• Screening signal:
• Green flag: Performs fast while maintaining quality.
• Red flag: Relies on AI's ideas instead of shaping them into something original.

Santo Domingo DOMINICAN REPUBLIC

• Complete the interview process so we can match you with the team and role that fits you best.
• Once placed, ramp up on that team's tools, playbooks, and ways of working (Notion CRM, dashboards, dialer, or design tools, depending on the team).
• Take on real, hands-on tasks from day one, with a mentor guiding you.
• Share feedback on your fit so we can adjust your placement if needed.

• What we're looking for:
• Currently studying or a recent grad, open to exploring different roles.
• Curious, adaptable, and comfortable not knowing exactly where you'll land yet.
• Willing to be matched with a team based on your strengths and heva's current needs.
• Bonus points:
• Any exposure to sales, marketing, customer support, or QA/testing — even informally.
• The basics (all Heva interns):
• Currently studying or a recent grad, any field — attitude over degree or GPA.
• No professional experience required — we teach the tools (Notion CRM, dialer, dashboards).
• Fluent Spanish; conversational-to-fluent English.
• School-friendly: part-time hours, flexible around class schedule.
• Reliable internet and a quiet space for calls (remote / hybrid).
• How we'll measure it:
• How quickly you adapt once placed on a team.
• How proactively you seek feedback and find your footing.
• Screening signal:
• Green flag: Genuinely open to different kinds of work and eager to learn wherever placed.
• Red flag: Only wants one specific team and isn't open to being matched elsewhere.